Creating change that matters
Drive meaningful and far-reaching behavior change through product design.
Our 5 guiding principles
We believe that core guiding principles are essential. They harness our efforts in perfect harmony toward a common vision. Baked into the building blocks of our DNA, they are infused into everything we do. When applied together, they inspire the very essence of what we can (and will) achieve together.
This is our true north.
Do work that matters - Don't believe for one minute this is merely a job. This is a calling, and not one for the faint of heart. We are the privileged few that wake up every day to face some of the most intractably wicked-problems humanity struggles with. We work relentlessly to change the world.. and we are uniquely qualified to do so. To be frank, if we don't do this - it's likely no-one will. Awards are great, but the thing that moves us most is the deeply meaningful and far-reaching impact we have in lives all over the world.
We empower each other - We do not wait to be empowered. We empower ourselves and each other with each and every moment. The work at hand isn’t yours or mine alone, it’s all of ours. Cherish every opportunity to help and be helped. Notice something that's not right? Bring it up as fast as possible, or even fix it if you can. Someone do something meaningful for you? Celebrate it. Is what you are doing (and how you’re doing it) helping a fellow team mate, customer, partner, or the company as a whole? If not, how can you do it differently so that it does?
Safety reveals genius - There’s a fine line between “Genius” and “Crazy” - and the closer to crazy, the more the genius. The catch is, it can be scary to boldly travel into the unknown. But, our success is dependant on our ability to fearlessly share our ideas, dreams, and visions for how this world could be better. If someone shoots down your idea, how do you feel? Will you volunteer something even “crazier” next time? Probably not - even if it’s the single idea that could have changed everything. So there’s no “chopping block” here. We celebrate every idea regardless of feasibility, merit, or where/who it came from. There's plenty of time for vetting later. An Idea’s merit is not judged - it’s measured by the results it demonstrates. What can you do to help your teammates, colleagues, or stakeholders feel safe enough to bring their genius out in the open?
Relentless curiosity - A single well-timed question can change the world. With them we inspire and inform every step of our process. They are our oxygen. Conversely, when you stop asking them - we die. We must forever push ourselves (and each other) to stay completely curious; inquisitive of each new experience while we explore every path we journey down. What are the most important questions we should be asking now? Is there something we are afraid to challenge? “Blind spots” don’t bother you much... until you wrap your car around a tree. How might you help to protect this precious resource, and encourage others to do the same?
Clarity of purpose - “He who chases two rabbits, catches none”. With a relentless focus on what matters most, we are able to move mountains together. An uncompromising commitment to asking, "what am I actually trying to achieve here?" safeguards us from spinning endlessly on intractable problems. As does a realization that we may not know enough yet to make a well-informed decision. If I don't know, what do I need to know? And how can we learn it as quickly as possible? What’s the fastest way we can demonstrate results BEFORE we invest in a new idea?